Privacy Policy
Last updated: October 29, 2026
This Privacy Policy describes how SnackBonus ("SnackBonus," "we," "us," or "our") handles personal information when you use the SnackBonus mobile application, visit snackbonus.com, or interact with any related feature, content, customer-support channel, or service that links to this Policy (collectively, the "Services"). It also explains the choices and rights available to you.
Please read this Policy before using the Services. If you do not agree with it, do not use the Services. You may request deletion of your account and associated personal information as described in Section 9.
1. Applicability
This Policy governs personal information processed through the Services. It does not govern a third-party website, application, advertisement, payment service, social network, or other offering that maintains its own privacy notice, even when the Services link to or integrate with it. A link or integration does not mean that we control or endorse that third party's privacy practices.
When you use the Services, you acknowledge that your personal information will be handled as described here. Where applicable law requires consent for a particular activity, we will request that consent separately. You may withdraw consent at any time, subject to legal and technical limitations; withdrawal does not affect processing that was lawful before withdrawal.
2. Information We Process
The information we process depends on the features you use, the permissions you grant, your device and settings, and the law that applies where you live.
2.1 Information You Submit
We may receive the following information directly from you:
- Account and profile information: name, display name, username, email address, telephone number, profile image, account credentials, and other identifiers used to create or administer an account.
- Content and activity information: favorites, watch history, follow lists, search queries, comments and bullet comments, and other material or interactions you choose to provide through content features.
- Rewards and withdrawal information: reward balances, coin and crystal or other virtual-item activity, check-in streaks, task and puzzle completion, withdrawal requests, transaction status, and the account or payment details required to process an available withdrawal. Depending on the payment method and legal requirements, a payment provider may collect additional identity, tax, or financial information under its own privacy notice.
- Support and communications: your contact details, correspondence, attachments, survey responses, feedback, complaint information, and any information you include when contacting us.
- Promotions and research: information submitted voluntarily when you enter a promotion, answer a survey, join a study, or participate in another optional program, which may include contact, demographic, eligibility, or delivery information.
2.2 Information From Connected Services and Other Sources
If you choose to sign in through or connect a third-party service, such as Google or another platform, we may receive the information that the provider and your settings permit, such as your name, email address, profile image, platform user ID, or other authorized account information. The provider determines how it processes information on its own service.
Where an invitation or contact-discovery feature is available, we may process contact details that you deliberately select or authorize solely to provide that feature. We will not send a message to your contacts without a separate action by you, and we do not retain contact information for an unrelated purpose. We delete or anonymize it when it is no longer needed for the requested feature, subject to the limited legal, security, and fraud-prevention retention grounds in Section 8.
We may also receive information from advertising, analytics, attribution, anti-fraud, payment, and other business partners, including campaign and conversion information, inferred region, risk signals, and confirmation that an installation, advertisement interaction, or transaction occurred.
2.3 Information Collected Through Use of the Services
We and our service providers may automatically collect:
- Device and network data: IP address, device model, manufacturer, operating system and version, app version, browser type, language, time zone, country or approximate area, network type, screen characteristics, hardware attributes, and mobile carrier.
- Identifiers: account or internal user ID, installation ID, session ID, device identifiers made available by the operating system, and advertising identifiers such as GAID. We do not intentionally collect hardware identifiers that the operating system or applicable platform rules prohibit us from accessing.
- Usage and event data: screens and content viewed, searches, clicks, viewing duration, session times, feature use, preferences, interactions with recommendations and advertisements, short-drama viewing, check-in, task, puzzle, and reward activity, and referral or campaign source.
- Diagnostics and security data: crash reports, performance metrics, error logs, request logs, authentication events, suspected abuse, device-integrity signals, and information used to detect duplicate, automated, manipulated, or otherwise invalid activity.
- Transaction data: virtual-item changes, reward accrual and redemption records, withdrawal history, and related operational or fraud-review status. We generally rely on app stores and payment providers to process full payment-card or financial-account credentials.
These data may be collected through SDKs, cookies, pixels, local storage, APIs, log files, and comparable technologies.
2.4 Location and Device Permissions
We may infer a general location, such as country or city, from an IP address or device settings. We collect precise geolocation only if a feature requires it, we explain the purpose, and you grant the relevant device permission or other legally required consent. You can revoke a device permission in the operating-system settings, although the related feature may then stop working.
If a feature requests access to contacts, notifications, photos, media, camera, microphone, or another protected device resource, access is limited to the purpose shown when permission is requested. Permission can be changed through your device settings.
3. Why We Use Information
We use personal information for the following purposes:
- Provide the Services: register and authenticate users; stream and display content; maintain profiles, preferences, watch history and favorites, rewards, virtual items, experience levels, and transaction history; process eligible withdrawal requests; and provide requested features.
- Personalize the experience: rank and recommend content, remember settings, tailor tasks and offers, and, where permitted, select advertisements likely to be relevant.
- Operate and improve SnackBonus: monitor availability and performance, diagnose crashes and errors, measure feature use, conduct testing, understand service trends, and develop or evaluate features. We may use tools such as Google Firebase, including Crashlytics, Performance Monitoring, Analytics, or Cloud Messaging, for relevant operational functions.
- Administer rewards and protect the reward system: verify check-in, task, puzzle, and transaction eligibility; calculate and reconcile balances; detect duplicate accounts, automation, manipulation, false attribution, or other abuse; investigate disputes; and protect SnackBonus, its users, and its partners from financial or security harm.
- Advertising, attribution, and measurement: deliver advertisements, including rewarded advertisements; limit how often an advertisement appears; measure impressions, clicks, installs, and conversions; attribute campaigns; assess advertising performance; and identify invalid traffic. Personalized advertising is used only when allowed by law, your choices, and platform rules.
- Communicate with you: respond to support requests; send security, account, transaction, policy, and service notices; deliver push notifications; and send marketing or research invitations where permitted. Marketing communications include a way to opt out, but necessary service messages may continue.
- Comply with law and enforce rules: meet legal, tax, accounting, regulatory, and recordkeeping obligations; respond to valid legal process; establish, exercise, or defend claims; enforce our terms and policies; and protect rights, safety, and property.
- Create aggregate or de-identified insights: produce statistics and research that no longer reasonably identify an individual. We may use such information for service, operational, and business purposes and will not attempt to re-identify it except to test whether de-identification remains effective or as allowed by law.
4. Legal Bases for Processing
Where the European Economic Area, United Kingdom, or another jurisdiction requires a legal basis, we rely on one or more of the following:
- Contract: processing needed to provide a feature or service you request, manage your account, maintain rewards, or process an eligible transaction.
- Legitimate interests: securing and improving the Services, preventing fraud and abuse, performing internal analytics, supporting users, administering our operations, and protecting legal rights, after considering the impact on your rights.
- Consent: activities for which consent is required, which may include personalized advertising, access to precise location or protected device resources, certain cookies or SDK functions, and marketing communications.
- Legal obligation: processing necessary to comply with applicable law or a binding legal request.
- Vital interests or public-interest grounds: processing necessary to protect a person's life or safety or to perform another task recognized by applicable law.
5. Recommendations, Profiling, and Automated Processing
Automated systems may use viewing activity, engagement, device data, reward activity, and inferred interests to rank content, select tasks or offers, personalize advertisements, detect suspicious behavior, and support transaction review. These systems may create preference or risk profiles.
Our routine recommendation and advertising systems are not intended to make decisions that produce legal or similarly significant effects. A reward or withdrawal may, however, be delayed, limited, or reviewed when automated systems identify suspected fraud, abuse, or an inconsistency. Where applicable law grants rights concerning a solely automated decision with a significant effect, you may ask for meaningful information about the decision, request human review, state your position, or challenge the result by contacting us.
6. When Information Is Disclosed
We may disclose personal information as follows:
- Vendors and processors: hosting, cloud infrastructure, content delivery, analytics, crash reporting, communications, customer support, moderation, security, fraud prevention, identity verification, payment, withdrawal, and professional-service providers may process information for us under contractual restrictions.
- Advertising and attribution partners: device and advertising identifiers, IP address or approximate region, app events, advertisement interactions, campaign data, and limited fraud signals may be disclosed to serve or measure advertisements, attribute installations and conversions, operate rewarded ads, and prevent invalid activity. A partner may process this information under its own privacy notice where it acts independently.
- Connected third-party services: information is exchanged as necessary when you ask us to connect an account or use a third-party feature. Your public profile or activity may be visible according to your settings and the nature of the feature.
- Affiliates: companies under common control may process information for internal operations consistent with this Policy.
- Legal, compliance, and safety recipients: we may disclose information when we reasonably believe it is necessary to comply with law or valid legal process; investigate unlawful activity; enforce agreements; respond to an emergency; or protect the rights, safety, security, or property of SnackBonus, our users, or others.
- Corporate-transaction recipients: information may be reviewed, disclosed, or transferred in connection with financing, due diligence, reorganization, merger, acquisition, sale of assets, insolvency, or a similar transaction. Where required, we will provide notice and require the recipient to respect applicable privacy obligations.
- At your direction: we disclose information to another recipient when you request or validly authorize us to do so.
We do not rent personal information. We do not disclose personal information for money. Some privacy laws use broader definitions of "sale," "sharing," or "targeted advertising" that may cover disclosures involving advertising cookies, SDKs, or identifiers. Where those laws apply, you may opt out as explained in Sections 7 and 10.
Push notifications may be delivered through services such as Firebase Cloud Messaging. Those providers may receive an app or device token and limited delivery or interaction metadata needed to route and measure the notification.
7. Advertising, Analytics, Cookies, and Similar Technology
The Services may use cookies, mobile SDKs, pixels, APIs, local storage, and similar technology to keep the Services functioning, remember preferences, secure accounts and rewards, understand use, diagnose problems, measure campaigns, and provide advertising. On our website, a consent tool will be provided where required so that you can reject or later withdraw consent for non-essential technologies. Essential technology may remain active because it is required for security or core operation.
Advertising and attribution providers may use advertising identifiers, IP address, approximate region, device and app information, advertisement interactions, and conversion events to provide contextual or interest-based advertisements, measure results, credit campaigns, cap frequency, conduct research, and detect fraud. With separate authorization where required, a feature may also process a selected contact identifier or another protected device datum for the stated advertising, attribution, referral, or fraud-prevention function. Non-public contact information will not be publicly disclosed or used to message a contact without your action.
Analytics providers, which may include Google Analytics or Firebase Analytics, may receive limited device, network, session, and interaction data to help us understand use of the Services and evaluate reliability and performance. These providers process information according to the agreements that govern their work for us and, where they determine their own purposes, their respective privacy notices.
Your available controls may include:
- the privacy, advertising, and permission settings in SnackBonus or your device;
- the cookie controls presented on
snackbonus.comand your browser's cookie settings; - Ads Privacy or Ads controls in Google settings on supported Android versions; and
- opt-out tools provided by the Network Advertising Initiative or Digital Advertising Alliance where available.
After opting out of personalized advertising, you may continue to receive non-personalized or contextual advertisements. Resetting or limiting an advertising identifier may not eliminate all measurement that is legally permitted. Because there is no uniform standard for browser "Do Not Track" signals, our Services do not currently respond to those signals; we honor legally recognized opt-out preference signals where required and technically supported.
8. Retention, Security, and International Processing
8.1 Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy. The period varies based on the type of information, whether your account remains active, operational requirements, legal limitation periods, and obligations involving tax, accounting, payments, anti-fraud controls, dispute resolution, security, and enforcement. When information is no longer required, we delete it, anonymize it, or securely isolate it until deletion is practicable, subject to backup cycles and legal restrictions.
8.2 Security
We apply administrative, technical, and organizational measures designed to protect personal information. Measures may include access controls, monitoring, encryption in transit such as HTTPS/TLS, and hashing, tokenization, encryption, or pseudonymization of selected identifiers where appropriate. We also require service providers to maintain protections appropriate to their role. No storage or transmission method is completely secure, so we cannot promise that unauthorized access, loss, or misuse will never occur.
8.3 International Processing
SnackBonus and its providers may process information in countries other than the one in which you live, including the United States. Those countries may provide different privacy protections. When required, we use recognized safeguards for international transfers, such as adequacy decisions, standard contractual clauses, or another lawful transfer mechanism, and apply supplementary protections where appropriate.
9. Your Rights and Account Choices
Depending on where you live, you may have the right to:
- know whether and how we process your personal information and obtain access to it;
- correct inaccurate or incomplete information;
- request deletion of personal information;
- receive certain information in a portable format;
- restrict or object to particular processing, including direct marketing or processing based on legitimate interests;
- withdraw consent;
- opt out of sale, sharing, targeted advertising, or certain profiling where those concepts apply;
- request review of a qualifying automated decision; and
- complain to an applicable data-protection authority.
You may exercise an in-app control where available, submit an account-deletion request through the web form at https://snackbonus.com/account-deletion, or email [email protected]. Please describe the request and identify the account concerned. We may ask for information reasonably necessary to verify your identity and authority. An authorized agent may submit a request where local law allows, but we may require proof of authorization and direct verification with you.
We will respond within the period required by applicable law. For example, many verified requests are answered within 30 days, while certain U.S. state laws allow up to 45 days. A lawful extension may apply for a complex or numerous request; if so, we will explain the delay. We may deny or limit a request where the law permits, including when we cannot verify it or information must be retained for security, fraud prevention, legal compliance, transactions, disputes, or the rights of others. You may appeal a denial by replying to our decision or using the contact address below. We will not discriminate against you for exercising a privacy right.
You can also:
- unsubscribe from marketing email using its unsubscribe link;
- disable push notifications or device permissions in your device settings;
- change cookie and advertising choices as described in Section 7; and
- delete your account through the in-app account settings and request deletion of associated information.
Deleting the app does not by itself delete your account or all information maintained on our systems. Declining optional information or permissions may make the corresponding feature unavailable.
10. Additional U.S. State Disclosures
Residents of California and other U.S. states with comprehensive privacy laws may have rights concerning the categories of personal information we collect, the sources and business purposes described in Sections 2 and 3, the recipients listed in Section 6, and advertising disclosures that a law defines as sale, sharing, or targeted advertising. The relevant categories may include identifiers; customer-record information; commercial and transaction information; internet or electronic-network activity; approximate or precise geolocation when enabled; audio, visual, or similar content; inferences; and account credentials or financial information that applicable law treats as sensitive.
We do not knowingly sell or share for cross-context behavioral advertising the personal information of users we know are under 16. You may submit an access, correction, deletion, opt-out, or appeal request as described in Section 9. Where required and technically available, we also treat a recognized opt-out preference signal, such as Global Privacy Control, as a request to opt out for the browser or device sending the signal.
11. Children and Teenagers
The Services are not directed to children under 13, and we do not knowingly collect their personal information. In the EEA, the United Kingdom, or another place that requires a higher age for a child to consent independently, users must meet that higher age, which may be 16, unless a parent or guardian provides valid authorization as permitted by law.
If we learn that personal information was collected from a child contrary to applicable requirements, we will take reasonable steps to delete it. A parent or guardian who believes a child provided personal information improperly should contact [email protected].
12. User Content and Public Areas
Information or content you choose to post in a public profile, comment or bullet-comment area, or other public feature can be viewed, copied, or used by others. Do not publish information that you want to keep private. Content that violates our rules or is unlawful, abusive, unsafe, or otherwise objectionable may be restricted or removed, but moderation does not make public content private.
13. Changes to This Policy
We may revise this Policy to reflect changes in the Services, our practices, technology, or law. We will update the date at the top. When a change materially affects your rights or the way we use personal information, we will provide additional notice before the change takes effect when required, such as an in-app message, website notice, or email. Your use of the Services after the effective date is subject to the revised Policy, but we will obtain consent for a new use when the law requires it.
14. Contact Us
For a privacy question, complaint, rights request, or concern about a child's information, contact us at:
SnackBonus Privacy Team
Website: https://snackbonus.com
Email: [email protected]